Bigbat is fully committed to protecting your privacy. This policy transparently explains how we collect, use, store, and safeguard the personal information of every user on our platform.
Important Note: This Privacy Policy explains how bigbat handles your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the bigbat platform, you agree to the collection and use of information as described in this document.
Bigbat ("we", "Platform") respects the privacy rights of everyone who uses our services. This Privacy Policy applies to all users who access the bigbat platform via bigbat.win or the bigbat mobile app for Android and iOS.
We understand that personal data is sensitive, especially in the context of an online betting platform. We therefore implement strict, comprehensive safeguards to ensure your information is never misused, never sold to unrelated third parties, and always protected to the highest industry security standards.
This policy covers all types of data we collect — from basic registration details to financial transaction data and your betting activity records on the bigbat platform.
Bigbat collects several categories of personal information required to provide a safe, regulated service that meets compliance requirements. Below are the types of data we collect:
Full name, MyKad/passport number, date of birth, gender, and nationality — collected during the registration and KYC verification process.
Email address, mobile number, and residential address used for account communications and identity verification.
Bank account details, e-wallet information, and records of deposit and withdrawal transactions processed through the bigbat platform.
Betting records, game history, login and logout activity, and your interactions with features within the bigbat platform.
IP address, device type, operating system, browser version, and general location data collected automatically when you access the platform.
Live chat transcripts, support tickets, feedback, and any communications you send to the bigbat team.
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or your political views.
Every piece of information we collect is used for legitimate and transparent purposes. bigbat uses your data for the following:
We will not use your data for purposes beyond the scope described above without first obtaining your additional consent.
Bigbat does not sell, rent, or transfer your personal data to any third party for marketing purposes. However, there are limited situations where we need to share information with specific parties:
All third parties that receive your data from bigbat are required to uphold data protection standards equivalent to or higher than our own. We are not responsible for the privacy practices of third parties that fall outside our direct control.
The security of your personal information is bigbat's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Retention Period: Your personal data is retained for as long as your account is active and for the period required by law after account closure — generally not exceeding 7 years for financial records, in accordance with Malaysia's Companies Act and PDPA.
While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data security incident involving your information, we will notify you and the relevant authorities within the timeframe required by law.
As a bigbat user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Below is a summary of those rights:
| Your Rights | Description | How to Use |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you. | Contact Support |
| Right to Rectification | Update or correct personal data that is inaccurate or outdated. | Account Settings |
| Right to Erasure | Request the deletion of your personal data, subject to our legal obligations. | Contact Support |
| Right to Object | Object to the processing of your data for direct marketing purposes. | Notification Settings |
| Right to Restrict Processing | Request that we restrict how we process your data under certain circumstances. | Contact Support |
| Right to Data Portability | Receive your data in a structured, machine-readable format. | Contact Support |
To exercise any of the above rights, contact the bigbat support team via live chat or email. We will process your request within 30 business days. Please note that some requests may not be fully fulfilled if they conflict with our legal obligations.
Bigbat uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and maintain the security of your login session. Below are the types of cookies we use:
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the bigbat platform.
The bigbat platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will immediately delete that data and close the relevant account. If you believe your child or any underage individual has registered a bigbat account, please contact us right away so that appropriate action can be taken.
Bigbat reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any significant changes through:
The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy. Continued use of the platform after any changes constitutes your acceptance of the latest version.
If you have any questions, concerns, or wish to exercise your privacy rights, the bigbat Data Protection Officer team is here to help:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests under the PDPA, we process them within 21 business days as required by law.
More than just legal compliance — your privacy is the foundation of the trust we build together.
All data transmitted between your device and bigbat servers is protected by 256-bit SSL encryption — the same security standard used by leading banks in Malaysia.
Bigbat has never and will never sell your personal data to advertisers or third-party data brokers. Your information is used solely to improve your experience on our platform.
Bigbat's data protection practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights as a Malaysian user are always upheld.
Through your bigbat account settings, you have full control over notification preferences, privacy options, and marketing permissions — all updatable at any time.
We only retain data for as long as necessary and no longer. Once data is no longer needed, it is securely disposed of in accordance with established procedures.
Bigbat has a dedicated Data Protection Officer (DPO) who oversees privacy compliance, handles your enquiries, and ensures best practices are followed at all times.
Join over 500,000 Malaysian members who have trusted bigbat as their online betting platform of choice — secure, transparent, and responsible.